TERMS & CONDITIONS
Sold and delivered by Livibe (ABN 12 862 451 078)
Live the vibe. Livibe is proudly an Australian owned and operated business based in Melbourne, Victoria. Livibe offers you a wide range of unique and high quality products, sourced directly from top manufacturers so rest assured that you get the best deal. We provide fast and free shipping for most of our items to metro areas in capital cities in VIC, NSW, SA, QLD and ACT. Top brands, actual product images and detailed descriptions will guarantee that it's the product you're looking for. And our customer service team is always here to help you with your shopping experience. We know that the after-sales service is just as important to you as the product itself so we provide a 30-day hassle free return policy to all our products and 1-year local warranty.
To enquire about an existing order, please contact us via the Order History in your Account dashboard.
SHIPPING
All items are dispatched from our warehouse in Melbourne, Australia. Under normal conditions, delivery will take between 3 and 8 working days after dispatch, depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order. Please pay attention to shipping exclusions and enter the postcode of your delivery address in the ‘Postage and Payments’ section of the listing. Applicable postage and handling fees will be displayed. Shipping fees include postage and handling fees. If you have selected registered post, tracking numbers will be provided via eBay when your order is dispatched. We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location. Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available. Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment. Some products may be dispatched in more than one carton. We currently dispatch only to addresses within Australia. We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests. If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply. Buyers must agree with the above postage and handling terms before purchase.
Return
30-day hassle free returns if the product is in original condition and buyer pays for return shipping.
Warranty
1-year local warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.